At Singer Farm Naturals, we stand behind the quality of our products and aim to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. Below are the details of our return and refund policies.
1. Eligible Products
- Non-Perishable Goods: Non-perishable goods can be returned within 30 days of purchase for a full refund or exchange, provided they are in their original packaging and in unused condition.
- Perishable Goods: Due to the nature of our perishable products (like fresh produce and dairy), we cannot accept returns. However, if you are dissatisfied with any perishable product, please contact us, and we will work with you to resolve the issue.
2. Return Process
- To initiate a return, please contact our customer service team at support@singerfarmnaturals.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- Once we receive your returned item and inspect it, we will process your refund or exchange as requested.
3. Refunds
- Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
- You will be notified via email once your return is processed and your refund has been issued.
- If the return is due to an error on our part, we will also refund the shipping costs.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at support@singerfarmnaturals.com with a photo of the item and your order number. We will prioritize resolving these issues through a replacement or refund at no additional cost to you.
5. Exchanges
- If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the item you wish to receive. This ensures that you receive the new item quickly and that it is in stock.
6. Gift Returns
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Customer Service
- Our customer service team is available to assist you with any questions or concerns regarding your return or refund. Please do not hesitate to contact us at support@singerfarmnaturals.com or call (555) 123-4567.
Thank you for shopping with Singer Farm Naturals. We appreciate your business and are here to help ensure that your experience is positive.