At Singer Farm Naturals, we are committed to ensuring that our fresh, organic products reach you in perfect condition. We understand that timely and reliable shipping is crucial to maintaining the quality and integrity of our products. Below are the details of our delivery and shipping policies.
1. Shipping Methods and Carriers
- Local Delivery: We offer local delivery services for customers within a specific radius of our farm in Appleton, NY. Deliveries are made using our own vehicles to maintain quality control.
- Nationwide Shipping: For customers outside our local delivery zone, we ship our products via trusted carriers like UPS, FedEx, and USPS. Available shipping options include:
- Standard Shipping (3-5 business days)
- Expedited Shipping (1-2 business days)
- Next-Day Delivery (available for orders placed before noon EST)
2. Processing Time
- Orders are typically processed within 24-48 hours of receipt. Processing time includes picking, packing, and preparing your order for shipping.
- Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Costs
- Shipping costs are calculated based on the weight of the products and the delivery location. These will be clearly displayed at checkout before you complete your order.
- Free Standard Shipping is available for orders over $75 within the contiguous United States.
4. Tracking Your Order
- Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order directly on the carrier’s website.
5. Delivery Times
- Delivery times are estimated based on the shipping method selected and the destination. Please note that these are estimates and actual delivery times may vary slightly.
- We are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control.
6. International Shipping
- Currently, we do not offer international shipping. We only deliver within the United States.
7. Damaged or Lost Orders
- If your order arrives damaged, please contact us immediately at support@singerfarmnaturals.com with a photo of the damaged item. We will arrange for a replacement or refund as appropriate.
- If your order is lost in transit, please contact us so we can work with the carrier to resolve the issue.
8. Special Instructions
- If you have special delivery instructions, please include them in the designated field at checkout. We will do our best to accommodate reasonable requests.
9. Customer Service
- Our customer service team is here to help you with any questions or concerns regarding your order. Contact us at support@singerfarmnaturals.com or call (555) 123-4567.
Thank you for choosing Singer Farm Naturals. We look forward to serving you with the best organic products delivered right to your door.